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Postal services in need of shake up

PUBLISHED: 11:30 22 September 2001 | UPDATED: 10:33 03 March 2010

POSTWATCH, an independent body set up to watch over the postal service has told the Evening Star that if the service in Suffolk is to improve then drastic changes need to take place.

POSTWATCH, an independent body set up to watch over the postal service has told the Evening Star that if the service in Suffolk is to improve then drastic changes need to take place.

This month Postwatch produced disappointing statistics putting Ipswich near the bottom of the pile when it comes to delivery. As well as this more and more dissatisfied customers are coming forward to recount stories of inadequacy and inefficiency it has now said.

Chairman of Postwatch East of England, Robert Burgin said: "We paid a visit to the Ipswich site and found a lot of problems that will not be solved quickly. "The post people can not be blamed it is the conditions they work in.

"These are very cramped and unpleasant conditions to work in and there is no room for vital new equipment. It will take new machinery and new organisation to help the problem."

He also talked about the practical problems facing the premises on Commercial Road.

"The position of Ipswich itself is a problem, it is remote on the national network and their last collection is an hour earlier than any where else in East Anglia so they can meet the connection in Colchester. For some Ipswich businesses this is a real problem.

"There are other areas which have similar problems to Ipswich as regards position, like Norwich, but they get around it by using air transport. This is something that Ipswich obviously can not."

The Evening Star has now had reports that the morning collection in some areas of the town has been stopped without notice so that the first collection is not until 12pm.

A Royal Mail spokeswoman denied that the conditions were this bad. " We refute the idea that conditions are this bad. While we admit there could be improvements we do not feel that any of this reflects badly on the service received by our customers.

"Our staff at the office work very hard to deliver a good service and this is born out by our statistics for July which show Ipswich delivering 91.6 per cent of first class post by the following morning and 98.8 per cent of second class within three days. We have also created 12 new delivery rounds and are continuing to make improvements."

"The collection in some areas at 8am may have been dropped but this has no impact on the speed of delivery. If post is posted before the last collection time and first class then we aim to get it delivered the next day, it does not matter what time of day it was posted."

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