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Safety row over supermarket candle

PUBLISHED: 11:09 11 February 2002 | UPDATED: 11:19 03 March 2010

AN angry Suffolk housewife said today that she was not satisfied with an investigation into concerns about a popular candle after Bhs claimed no fault had been found with the product.

AN angry Suffolk housewife said today that she was not satisfied with an investigation into concerns about a popular candle after Bhs claimed no fault had been found with the product.

The woman, who had a narrow escape when a tealight candle she bought from Bhs in Ipswich set fire to its own container, was calling for the product to be pulled from the shelves – but the high street giant is adamant that the candle is safe.

In a letter to the Hintlesham housewife Bhs said that the matter had been "thoroughly investigated" in conjunction with the supplier.

"Burning trials were carried out on a number of candles, during these trials they burnt smoothly and steadily without excessive visible smokiness.

"No potentially hazardous events were observed and in particular, the candle did not flare nor was there any secondary wick formation.

"No obvious reason could be found as to why these candles flared up and based upon tests, the candles were considered to be safe."

The letter added that as a gesture of goodwill and without accepting liability, a cheque to cover the costs incurred and some gift vouchers were enclosed.

However the woman said that she remained "sceptical" about the product and would not be buying it in the future.

"There was nothing that could have effected the way it burnt in my home. I don't feel it's a conclusive solution," she said.

The woman claims that the scented candle, which came from a pack of 30 costing £2.50, set fire to its own metal container when left unattended for just ten minutes.

She says disaster was only averted because she had the candle in a china container, which prevented the flames spreading to nearby materials.

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