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Salon owner's pay back to customer

PUBLISHED: 19:17 22 October 2001 | UPDATED: 10:43 03 March 2010

AN Ipswich salon owner proved he was a cut above the rest when he returned thousands of pounds to a customer he had accidentally overcharged.

Stunned client Donna Hindmarch said she got the shock of her life when she opened her credit card bill and discovered she had paid nearly £2,500 for a cut and blow dry, at the aptly named Hairaisers salon on Carr Street.

AN Ipswich salon owner proved he was a cut above the rest when he returned thousands of pounds to a customer he had accidentally overcharged.

Stunned client Donna Hindmarch said she got the shock of her life when she opened her credit card bill and discovered she had paid nearly £2,500 for a cut and blow dry, at the aptly named Hairaisers salon on Carr Street.

But after the Evening Star stepped in help sort out the problem – which happened when a member of staff keyed in the wrong figure at the till - Donna, 49, saw the funny side.

"I now have a claim to fame – I have Ipswich's most expensive hairdresser," she said.

"I worked out it probably cost £1 a hair but it was worth every penny."

Relieved salon owner Maurice Cordy-Ramsey said he was delighted that the error had been sorted out.

"I'm so glad she saw the funny side of it and that I haven't lost a client," he said.

It was a case of hair today gone tomorrow when Maurice checked the till receipts and realised a cut worth £24.99 had been accidentally keyed in as £2,444.99.

He launched a desperate search to find his customer to explain the mistake. The problem was he only knew her as Donna and it seemed she had vanished off the face of the earth.

An appeal in The Evening Star brought a result – but only after Donna, a container controller at a Suffolk shipping firm, returned to work after a week-long holiday.

"I got my credit card bill on the morning I was due back into work after a holiday. I was dumbstruck. I thought I better take it and sort it out before my husband sees it.

"When I went into work I said 'you will never believe what has happened' and they all said 'it's you, we saw it in the paper' - but nobody had thought that the Donna in the paper was me.

"I had been rushing around all week and hadn't had a chance to put my feet up and read the papers myself."

She added: "Maurice made such a good job of cutting my hair that I was too busy preening myself to take enough notice when I was signing the credit slip.

"I will definitely be more careful in the future."

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