Staff give thumbs up to Ipswich firm

WORKERS at an Ipswich firm are so happy with their jobs they have given it the ultimate seal of approval.Staff at rapidly expanding call handling company Call Connection in the town centre have voted it one of the best companies to work for in the country.

WORKERS at an Ipswich firm are so happy with their jobs they have given it the ultimate seal of approval.

Staff at rapidly expanding call handling company Call Connection in the town centre have voted it one of the best companies to work for in the country.

The firm, based in Saxon House in Cromwell Square, has been named the third best company to work for in East Anglia and placed just outside the top 50 firms in Britain.

A study has revealed an incredible 90per cent of staff were happy with their pay and benefits - the most of any company in the entire UK.


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Call Connection also topped the rankings when it came to a fair workload for staff - with a huge majority of 80pc saying they were happy with the amount of work they were expected to do.

Despite being only six years old, Call Connection, which is run by well-known Ipswich businessman Graeme Kalbraier, already employs 257 people.

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The latest praise follows The Sunday Times 100 Best Companies to Work For study which placed it as 52nd overall despite being one of the youngest companies in the survey.

The list was compiled from results given by employees to 70 questions related to workplace culture, covering their company's leadership, their personal wellbeing, career development, pay and benefits, their feelings towards colleagues, managers and the company as a whole.

Call Connection handles calls predominantly from the insurance industry and links potential customers with firms which want their business. The company has grown rapidly in the past five years and now handles about 30,000 calls a week.

As well as receiving fair pay and a fair workload, 82pc of staff told The Sunday Times study that they worked to realistic deadlines. Only one company in the UK scored better.

Jonathan Austin, chief executive of Best Companies Ltd, which conducted the research, said: “The best companies to work for are those which want to nurture their staff and reward them with a thriving workplace culture, as well as pay and benefits commensurate with their achievements.”

The Sunday Times 100 Best Companies to Work For rankings are determined by the views of 148,645 employees, up from 86,500 last year.

Cambridge-based Napp Pharmaceutical Holdings ranked as the top East Anglian firm overall while property consultancy firm Bidwells, which is based in Cambridge but has offices in Ipswich, ranked second.

Are you happy at work? Write to Your Letters, Evening Star, 30 Lower Brook Street, Ipswich, IP4 1AN, or e-mail eveningstarletters@eveningstar.co.uk.

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