Station improvement work starts

WORK has begun on improvements to London Liverpool Street railway station's ticket office which are being made as part of a £250,000 investment programme.

WORK has begun on improvements to London Liverpool Street railway station's ticket office which are being made as part of a £250,000 investment programme.

National Express East Anglia plans to improve the office with new open-style ticket counters, equipped with adjustable height counters and hearing induction loops. A new heating system, lighting and flooring is also being installed. The area will be redecorated to create a more welcoming environment for customers.

The company says feedback has been positive on the first three new-style ticket desks, which have already been installed.

National Express East Anglia's London terminals manager Paul Barnfield said: “The refurbished ticket office area at London Liverpool Street station will result in significant improvements to the service we can provide for our customers, as well as a better working environment for our staff who handle thousands of enquiries and ticket transactions each day at one of the busiest stations in Europe. It will be a brighter, more inviting area with an improved level of customer service.”

Other improvements to the station in recent months include the introduction of a new team of 'Welcome Hosts' to greet passengers and provide additional help and information.

'Welcome to the Team' information boards are on display, informing passengers who does what at the station, and making it easier for them to direct their enquiries to the right person.

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At the end of last year, National Rail replaced the former customer information departure and arrival boards with modern new display monitors.