'You are not getting the ticket you wanted' - Trading Standards on 'unauthorised' Ed Sheeran tickets
PUBLISHED: 05:30 02 October 2018 | UPDATED: 10:45 02 October 2018
Fans looking to get tickets to Ed Sheeran's and Rod Stewart's concerts next year have been warned they might not be getting the ticket they wanted if they purchase from a resale website.
Tickets for the Ed Sheeran dates in Chantry Park next summer went on sale last Thursday.
But by Friday night, tickets had appeared on resale sites for huge amounts.
A statement on Mr Sheeran’s website reads: “Any Ed Sheeran ticket offered for resale elsewhere, either on or offline (including viagogo or any other unauthorised source including all secondary ticket retail websites), will result in the entire original booking being cancelled.
“The original purchaser and their party will be refused admission and any other purchases they hold will also be cancelled.”
Suffolk Trading Standards said that those buying tickets online should take care and take precautions where necessary.
A spokesman for Suffolk Trading Standards said: “If you buy a ticket from an unauthorised website or tout you risk being scammed, and not getting the ticket you wanted and paid for.
“We always advise making purchases over £100 via credit card where possible, as you will receive Section 75 protection. You will not receive additional protection if you pay by another method like bank transfer or cash.
“If you receive a fake ticket or want to report a ticket seller to Trading Standards, you can do so by calling the Citizens Advice consumer helpline on 03454 040506.”
Re-sellers viagogo has also responded to claims that tickets on their site will be valid at the Chantry Park gigs.
A spokesman for viagogo said: “All tickets on viagogo are genuine and we will have tickets to all Ed Sheeran’s UK tour dates at a wide range of prices. Fans can buy from us with absolute confidence that they can turn up to the gig and simply walk straight in.
“viagogo is not the ticket seller and all transactions are between the buyers and the sellers. viagogo does not set ticket prices, sellers set their own prices, which may be above or below the original face value. Where demand is high and tickets are limited, prices increase.”