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Window buyers get assurance

PUBLISHED: 14:49 21 August 2001 | UPDATED: 10:28 03 March 2010

THE director of the federation that protects plastic window guarantees has given assurances that customers of C&R Windows are insured.

Keith Whittle, of the Bedfordshire-based Plastics Window Federation, told The Evening Star today that providing he has received customer information from C&R Windows – which ceased trading on Friday – they are covered.

THE director of the federation that protects plastic window guarantees has given assurances that customers of C&R Windows are insured.

Keith Whittle, of the Bedfordshire-based Plastics Window Federation, told The Evening Star today that providing he has received customer information from C&R Windows – which ceased trading on Friday – they are covered.

"Cover is effective from the date the company ceased trading" he said, adding: "and it applies to any defect that may occur following installation of the product.

"I advise any customer of C&R Windows – or any other window company that may be one of our members and has ceased trading – to get in touch with us and we will send them a claim form.

"The claim is assessed and any work that needs to be carried out is done so by our own technicians and service department. We do not give work to other window companies but do it ourselves," Mr Whittle added.

He said that C&R Windows had been a member of the PWF for many years and he was saddened to hear that it had stopped trading.

"I am always sorry to hear of companies closing down, it is a great pity," he added.

Mr Whittle said that in the event of the PWF going out of business itself, customers who had taken out insurance would still be safeguarded.

"We run a service whereby it is a pure contract of insurance which is between the customer and an insurance company with us as the middle man.

"If anything were to happen to us then any follow up window repair work caused by any fault developing in the fitting or manufacture will be dealt with," he said.

C&R Windows is the trading name of Protectacoat Limited run by Ross Turtill, at Howard Street, Ipswich.

The company has been in operation since 1989 and employed 25 staff across the board.

Mr Turtill, 50, told the Star that he had to pull the plug on the company after one of its major suppliers got into difficulties and things came to a head on Friday of last week. He was now seeking financial advice.

He said that all work that had been in the process of being done at the time of the closure would be completed but anyone with any inquiries should telephone the freephone number 0500 641495.

n To contact the Plastics Widow Federation, telephone Keith Whittle on 01582 456147 or visit the website: www.pwfed.co.uk

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