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Woman wins her postal battle

PUBLISHED: 23:08 09 April 2003 | UPDATED: 13:43 03 March 2010

CELEBRATIONS are under way after The Evening Star intervened in a woman's battle to get the contents of three packages returned.

Yan Qin Su and her husband Kuo Chui battled for nine months for the return of £1,500 cash, which had got lost in the post.

CELEBRATIONS are under way after The Evening Star intervened in a woman's battle to get the contents of three packages returned.

Yan Qin Su and her husband Kuo Chui battled for nine months for the return of £1,500 cash, which had got lost in the post.

After their story appeared in The Evening Star on March 13, with Royal Mail promising to look into the matter the couple had their money returned.

Judy Hardy, of the Suffolk Chinese Family Welfare Association, who intervened on the couple's behalf, was delighted with their triumph.

"Mrs Su was ever so pleased. Most people in her position would have given up, but they refused to do this and pursued it to the bitter end.

"It was harder for Mrs Su because they had to be depend on someone else to speak or write for them but they didn't give up their fight."

The couple had sent the packages containing £500 each by International Registered Mail to relatives who live in a remote area of China and do not have access to bank facilities.

They contacted Post Watch and the Royal Mail before getting in touch with The Star.

A spokesman for Royal Mail said: "We have investigated the case again and after careful consideration of all circumstances, we have agreed to compensate the customer.

"We are glad to have been able to resolve the issues to the satisfaction of all those concerned."

Judy, who took up their plight, thanked all the organisations involved.


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