Residents in Ipswich who were left without water after flooding during Storm Babet have begun to receive compensation. 

Thousands of homes and businesses lost their supply for much of the day after heavy downpours "overwhelmed" the Anglian Water treatment works at Whitton and caused "extensive" damage.

The company have now started contacting residents in the town who were left without water for more than 12 hours to say they have added credit to their accounts following the disruption.

A spokesperson said: "During Storm Babet in October, customers in Ipswich may have had low pressure or no water for a long period of time after one of our water treatment works was flooded by the heavy rain.

"We'd like to apologise again for the disruption during this time and thank our customers for their patience whilst we got things back up and running.

“We work closely with our regulators to make sure we’re consistent about when and why we offer compensation when issues occur, to make sure all our customers get the same service from us.

"We do this by looking at all the data from our monitors to work out who was affected and for how long.

"We’ve already been in touch with the customers who had low pressure or no water for over 12 hours, who were then compensated for the disruption – this credit is added to customer’s bills automatically.”

Parts of the town were left with either no water, or with very low pressure from the tap, on October 21 following Storm Babet. 

By Saturday afternoon, Anglian Water had restored a low pressure supply to low lying areas by diverting water from elsewhere, but around 250 'high lying' homes were still without water into the evening.