An Ipswich care home has been recognised for its “extremely caring and compassionate service” to be rated ‘Outstanding’ by health inspectors. 

Care Quality Commission officers praised the Prince of Wales House, which cares for people with dementia following a recent inspection. 

The report reads that the residents are well cared for and supported by the “brilliant” staff. 

The document continues: “The provider, management team and staff were a very cohesive team and knew the people they care for very well.  

“This meant people were provided with high-quality person-centred care. People had access to varied and creative social activities which met their individual interests and reduced risks of isolation and boredom.” 

The officers said that the home management team and staff are committed to providing "extremely high quality and compassionate service” and understood their roles and responsibilities. 

Medicines are managed safely, and the residents receive their medicines when needed.  

The home was also praised for its cleanliness and hygiene, as well as for providing nutritional food. 

During the inspection, a relative said: "[The service] has a really friendly happy vibe as soon as you walk in the door." 

Another person added: "I am reassured when I leave the home knowing [family member] is loved and cared for." 

The inspectors said that the care home staff is “extremely attentive” and demonstrated care, empathy and compassion at all times.  

The report continues: “We heard about the family atmosphere from people, staff and relatives, this was truly reflected in our observations.  

“We saw extremely caring interactions from all staff, regardless of their role. We observed all staff in all roles interacting with people in a caring and compassionate way.” 

The officers also underlined the residents’ autonomy. The residents told the inspectors that they are listened to, and their choices promoted and respected.