Fury over �1,200 lost in mail

AN outraged Ipswich man has been left �1,200 out of pocket after Royal Mail failed to deliver mail containing cash to his house for a third time.

AN outraged Ipswich man has been left �1,200 out of pocket after Royal Mail failed to deliver mail containing cash to his house for a third time.

Junior Bernard has on three occasions in the last year expected money from relatives to be delivered to his Neath Drive home. But the 48-year-old is yet to receive any of the post. He feels his grievance has been overlooked by Royal Mail.

Most recently, Mr Bernard received a message through his letterbox telling him a recorded delivery was waiting for him at the sorting office. When he arrived to pick up the letter it was nowhere to be found, but Mr Bernard was told to expect a phone call when it did turn up.

He didn't receive a call, so phoned back and was told an investigation into why the letter had gone missing was underway. But Mr Bernard has heard nothing since then about his mislaid mail - the third letter to be lost since January last year. He said: “The lack of information I have received from the Post Office is what has annoyed me most. They don't seem at all interested.

“The Royal Mail system should be something you can trust. If sending recorded mail it should be expected to arrive.”

Mr Bernard's letters remain missing for now but Royal Mail promised an enquiry was currently underway. A spokesman said: “Customers should always use our guaranteed service, special delivery, for valuable items. The customer has been in contact with us about his complaint and we're investigating.”

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Has your post been lost in transit? Write to Your Letters, Evening Star, 30 Lower Brook Street, Ipswich, IP4 1AN, or e-mail eveningstarletters@eveningstar.co.uk

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