Hundreds were stranded at Stansted after snow forced airport officials to shut the runway.
Hundreds were stranded at Stansted after snow forced airport officials to shut the runway.
Scores queued for information and passengers wanting to speak to staff at a Ryanair desk were told to expect a two to three-hour wait.
Officials at the airport in Essex said more than 20 flights were cancelled and more than 20 incoming planes diverted.
They advised travellers to contact airlines for information about re-booking and compensation.
Passengers were handed leaflets telling them to look on Ryanair websites for information and many spent the day trying to find alternative ways of travelling.
"The problem is that you just can't get hold of a human being to speak to who will give you information," said pensioner Lilly Davis, who was trying to return home to France after visiting relatives in London.
"You don't know whether to stay, hope for a later flight or try to get a train.'
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