Post mix-up angers residents

PLEASE forward to…These are three words with which one Ipswich pensioner is overly familiar having spent about two years redirecting wrongly posted mail to an address on the other side of town.

PLEASE forward to…

These are three words with which one Ipswich pensioner is overly familiar having spent about two years redirecting wrongly posted mail to an address on the other side of town.

Donald Last, of Beech Grove, never had any complaints about the postal service until a couple years ago when mail destined for Beech Grove, a new road in Rushmere St Andrews, started appearing on his doorstep.

The addresses sometimes read Beech Grove, Ipswich, rather than Rushmere, and occasionally even bore his postcode but they were always addressed to the same name so he knew they were destined for Rushmere and happily forwarded them on.

However, it became a more and more common occurrence over time and at one point even saw flat pack furniture bound for Rushmere being left on his doorstep.

The 72-year-old has now had enough and wants someone to sort the problem out so he no longer has to keep writing those same three words on other people's mail – unfortunately he can find no one to take responsibility.

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"When I started getting the mail I kept readdressing it but after a couple of years you get a bit tired of it," he said. "I don't know if other people in my road are getting wrong mail but I've had five letters in a fortnight.

"I don't mind helping but I feel it should be the Royal Mail's job now. I don't think I should have to keep doing this.

"I therefore got in touch with Royal Mail but they just kept pushing me from one department to the next, each person saying it wasn't their responsibility and to ring a different number."

Mr Last has been passed from department to department but has yet to speak to someone at Royal Mail who is able to help him.

As a result, he is frustrated, especially as he is trying to help them provide a more efficient service.

He said: "I'm ringing them up to try and help them and make them more efficient but I get pushed from pillar to post. I just keep getting the run around.

"It's very wearing after a time. I'm trying to help them but they can't find anyone to help me. They don't want to be helped.

"You hear on the news that they're losing so much money and now I can understand why."

A spokeswoman for Consignia, parent company of Royal Mail and the Post Office, said: "We apologise for any inconvenience caused to the customer and suggest he contacts our customer services number on 08457 740740 where we will help to rectify the problem."

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