Postal regulator launches inquiry

THE postal regulator has launched an inquiry into complaints that letters are being collected from post boxes in Ipswich as early as 9am.Residents have complained that collections are being made before their post is delivered, giving them no time to respond to correspondence on the same day.

THE postal regulator has launched an inquiry into complaints that letters are being collected from post boxes in Ipswich as early as 9am.

Residents have complained that collections are being made before their post is delivered, giving them no time to respond to correspondence on the same day.

Postcomm announced a three-month consultation to check details of when post was being collected and delivered before deciding whether to order any changes.

Chief executive Sarah Chambers said 9am seemed “very early” to be collecting post, adding: “There may be some parts of the country where post boxes are so remote that the only way the Royal Mail can guarantee next-day delivery is to collect post early.

“But we need to find out what customers want. We are beginning to hear some concerns about changes to delivery and collection times.”