Rail boss sorry over delays
A RAIL chief was today forced to make an apology to customers after a day of delays brought chaos to train services in Suffolk.The managing director of 'one', Andrew Chivers, issued a statement on the company's website after yesterday's severe disruption, which caused misery for thousands of commuters.
A RAIL chief was today forced to make an apology to customers after a day of delays brought chaos to train services in Suffolk.
The managing director of 'one', Andrew Chivers, issued a statement on the company's website after yesterday's severe disruption, which caused misery for thousands of commuters.
A defective set of points and a fault with a level crossing on the Norwich to London mainline have been blamed for the problem.
Mr Chivers said: “I am sorry for the service disruption that affected all services to and from Liverpool Street yesterday morning.
“This was caused by a defective set of points outside Liverpool Street station which prevented access to a number of platforms.
“Everything possible was done to resume a full scheduled timetable and we expected to operate a full evening peak service.
- 1 'This is all I've got' - Woman fighting to keep home where mum died
- 2 'From one family business to another' - Cattermole's changes hands
- 3 Teen fractured taxi driver's skull in 'shocking display of violence'
- 4 Woman bit dog owner during dispute over not picking up mess
- 5 46-year-old man who died in Great Bealings crash named
- 6 10 Suffolk celebrities and where they went to school
- 7 Felixstowe man to star on small screen with converted Mini Cooper
- 8 Teen taken to hospital with serious injuries after Ipswich crash
- 9 New Sports Direct still expected by mid-2022 in Ipswich town centre
- 10 Suffolk entrepreneur Mike Lynch loses $5bn fraud case with Hewlett Packard
“Unfortunately, a further problem with a level crossing in the Ingatestone area prevented us from operating a full evening peak service.
“Assurances have been sort from Network Rail that all necessary actions were taken to prevent further reoccurrences.
“Once again I apologise for the disruption to your journey.”
However, the delays have drawn heavy criticism from passengers.
One commuter, who contacted The Evening Star, said: “I think the non-performance of 'one' is beyond a joke.
“How much more do we have to take?”
Were you held up in the chaos? Are you satisfied with 'one'? Write to Your Letters, Evening Star, 30 Lower Brook Street, Ipswich, IP4 1AN or e-mail firstname.lastname@example.org.