Rail boss sorry over delays

A RAIL chief was today forced to make an apology to customers after a day of delays brought chaos to train services in Suffolk.The managing director of 'one', Andrew Chivers, issued a statement on the company's website after yesterday's severe disruption, which caused misery for thousands of commuters.

A RAIL chief was today forced to make an apology to customers after a day of delays brought chaos to train services in Suffolk.

The managing director of 'one', Andrew Chivers, issued a statement on the company's website after yesterday's severe disruption, which caused misery for thousands of commuters.

A defective set of points and a fault with a level crossing on the Norwich to London mainline have been blamed for the problem.

Mr Chivers said: “I am sorry for the service disruption that affected all services to and from Liverpool Street yesterday morning.

“This was caused by a defective set of points outside Liverpool Street station which prevented access to a number of platforms.

“Everything possible was done to resume a full scheduled timetable and we expected to operate a full evening peak service.

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“Unfortunately, a further problem with a level crossing in the Ingatestone area prevented us from operating a full evening peak service.

“Assurances have been sort from Network Rail that all necessary actions were taken to prevent further reoccurrences.

“Once again I apologise for the disruption to your journey.”

However, the delays have drawn heavy criticism from passengers.

One commuter, who contacted The Evening Star, said: “I think the non-performance of 'one' is beyond a joke.

“How much more do we have to take?”

Were you held up in the chaos? Are you satisfied with 'one'? Write to Your Letters, Evening Star, 30 Lower Brook Street, Ipswich, IP4 1AN or e-mail eveningstarletters@eveningstar.co.uk.