Widow's anger at bill blunder

RECEIVING one phone bill addressed to her dead husband was distressing enough for Mary Mills, but she is fuming today after another bill was delivered.

RECEIVING one phone bill addressed to her dead husband was distressing enough for Mary Mills, but she is fuming today after another bill was delivered.

Around two months ago the 71-year-old grandmother was shocked when Onetel sent a bill to her late husband, Roy.

But she thought she could finally put the episode behind her when she was promised the account had been closed.

Yet she has now been sent yet another letter from the company, again addressed to Mr Roy Mills, despite both her and The Evening Star making it clear to the Carphone Warehouse, which owns Onetel, that he died in January, aged 79.

Mrs Mills, of Kenney Close, Burstall, said: “I couldn't believe it. If only it would stop. You can't write to someone who's dead, and they know he's dead. I thought they would be more sensitive than that.

“I can't make head nor tail about it.”

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She said she believed the original errant letter had been generated when she switched from her previous telephone provider, BT, to an all-inclusive price plan with phone company Talk Talk in March.

Talk Talk merged with Onetel in 2005, and her husband had had an account with Onetel two years ago which he had closed down when the couple switched to BT.

She added: “I thought I could get on with things, I'm not one to wallow in it. But I'm seriously thinking of terminating my contract with Talk Talk because they're linked to Onetel.

“They said they have a sensitive approach to bereavement but they don't. It's very bizarre.”

A spokesman for Carphone Warehouse said: "We sincerely apologise for this final piece of correspondence which closes the issue from our side."

Have you received unwanted mail? Write to Your Letters, Evening Star, 30 Lower Brook Street, Ipswich IP4 1AN or e-mail eveningstarletters@eveningstar.co.uk.

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